Service Consultant - Roselle, IL

POSITION SUMMARY

The Service Consultant position is responsible for delivery, pick up, maintenance, cleaning and quality control of the Company’s medical equipment. This position will play a key role in ensuring the company’s products are in compliance with infection control procedures set forth by the company in accordance with government regulations.

Shift: 10:00AM - 6:30PM

• Prepares medical equipment and appropriate documentation for delivery to customer facilities and patients.
• Loads and unloads medical equipment at customer facilities as well as at the company’s service center location.
• Performs the highest level of customer service with all external and internal customers as well as individual patients.
• Processes deliveries and picks up documentation as required.
• Ensures accurate location of equipment and helps facilitate the process of locating misplaced equipment.
• Drives a company fleet vehicle to conduct deliveries and pick-ups.
• Maintains vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained.
• Cleans, disinfects, processes and performs quality control on medical equipment using cleaners and solvents.
• Performs quality control checks of medical equipment and products; troubleshoots equipment and makes minor repairs using hand tools.
• Responsible for adhering to work and safety instructions, work scheduled shifts and meeting required performance standards.
• Works directly with the Operations team to ensure products are appropriately prepared for patient/customer use and within the designated time frame set forth by the company.
• Conforms to, supports and enforces all company policies and procedures.
• Ability to work flexible hours and weekends to meet business/customer needs.
• Participates in any and all reasonable work activities as assigned by management.

• High School Diploma or equivalent.

• Minimum of 2 years’ distribution or field operations experience servicing customers.

• Must possess a valid driver's license and meet the qualification of a Motor Vehicle Report review/inspection.
• Ability to meet the Department of Transportation (Use the "Apply for this Job" box below). requirements along with continuing recertification as required by DOT.
• Demonstrated experience with MS Office (Word, Excel and Outlook); ERP systems and knowledge of databases preferred; experience utilizing handheld computing devices.
• Strong organizational and communication skills (oral and written communication); effectively able to articulate ideas.
• Solid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.
• Strong customer service skills and strong, hands‑on technical skills; experience using hand tools to troubleshoot and perform minor repairs to product equipment.
• Demonstrated skill set with cleaning and disinfecting equipment and adhering to quality control processes.
• Ability to effectively follow and apply work instructions.
• Ability to work independently as well as within a team environment.
• Ability to travel by commercial air service to attend scheduled business and corporate functions.
• Ability to learn new technologies and apply them to current environments.
• Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to completely maintain confidentiality and discretion