Project Manager, Operations Manager, Program ​/ Project Manager

The Project Manager II manages moderate contract-based projects, assuming full ownership and accountability for successful project completion. This includes planning, coordinating, and directing all project activities, managing resources, schedules, and budgets, resolving project issues, and communicating with contractors, vendors, and internal teams. This role ensures projects are delivered on time, within scope, and to financial and quality expectations while providing excellent customer service and aligning all practices with organizational objectives.

• Manage all project documentation, including contracts, budgets, specifications, change orders, and submittals.
• Develop project timelines, coordinate material procurement, delivery, and installation schedules.
• Communicate regularly with contractors, architects, manufacturers, and vendors to ensure project requirements are met.
• Attend jobsite and coordination meetings; perform field verification as needed.
• Review and approve shop drawings and coordinate required revisions.
• Oversee mechanical locking systems, phasing of materials, and pre-installation work.
• Propose, price, and process change orders; handle back charges, warranty issues, and other project-related concerns.
• Maintain accurate project files and provide billing information to Accounts Receivable.
• Complete project closeouts including punch lists, O&M manuals, and warranties.
• Mentor Assistant Project Managers and delegate tasks as appropriate.
• Participate in weekly PM meetings and continue developing industry and product knowledge.
• Monitor project budgets, minimize losses, and maintain target gross profit margins.

Works closely internally with Purchasing, Estimating, Scheduling, Accounts Receivable, and Shipping/Receiving. Maintains strong external relationships with Contractors, Owners/End Users, Architects, Manufacturers, and Manufacturers' Representatives.

• Minimum of 5 years of project management experience in Doors, Frames & Hardware industry.
• 2-year or 4-year degree in Construction Management or related field (preferred not required)
• Minimum DHT credential from the Door and Hardware Institute (preferred not required).
• Ability to work independently and collaboratively with a high level of accuracy and attention to detail with minimal mentor involvement (approximately 25%).
• Strong understanding of NAV processes, with the ability to navigate and train others on system basics.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and other relevant project management or database software.
• Strong organizational, time management, and problem-solving abilities.
• Demonstrated professionalism, adaptability, flexibility, and dependability.
• Ability to manage customer relationships, resolve conflicts, and negotiate terms effectively.
• Critical thinking skills to identify and evaluate complex issues, analyze data, and implement solutions.
• General mathematical proficiency including arithmetic, algebra, geometry, fractions, and ratios.
• Valid driver's license and insurable driving record required.