Resident Services Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s affordable housing communities in Roselle, NJ. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community.

This position plays a critical role within a large family housing community of 252 units and requires a highly organized, adaptable, and professional individual capable of managing relationships with residents, corporate leadership, public agencies, law enforcement, schools, healthcare providers, and community organizations. The ideal candidate will thrive in a high visibility environment, demonstrate strong communication and stakeholder management skills, and effectively balance resident advocacy with operational and organizational priorities.

• Provide individualized assistance to residents by identifying needs and connecting them to appropriate community resources and supportive services.
• Educate residents and their families on community services, eligibility criteria, wellness initiatives, lease compliance, tenant rights, and application processes.
• Organize, coordinate, and promote resident programs, workshops, and activities that encourage engagement, social connection, self-sufficiency, and community wellness.
• Act as a liaison between residents, property management, corporate leadership, and external service providers to ensure timely and effective delivery of support services.
• Manage relationships with a broad range of stakeholders including residents, families, property management, corporate leadership, local government agencies, law enforcement, schools, healthcare providers, community organizations, and service partners.
• Serve as a visible and professional representative of the property by participating in meetings, community initiatives, collaborative partnerships, and stakeholder discussions.
• Maintain accurate, organized, and confidential resident files, service logs, case notes, incident documentation, and program records in accordance with company standards and regulatory requirements.
• Prepare timely and accurate reports including service metrics, quarterly summaries, program outcomes, budgeting, and other reporting requirements as assigned.
• Support crisis intervention, de-escalation efforts, and coordinated responses related to resident concerns, safety matters, and community challenges while maintaining professionalism and confidentiality.
• Collaborate cross functionally with property management, maintenance, compliance, security, and corporate teams to address resident concerns, community trends, program participation, and emerging needs within the property.
• Develop and maintain strategic partnerships that strengthen resident programming, increase access to services, and support long term community stability.

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
• Financial wellness perks to set you up for success, such as 401(k), FSA & HSA, employer paid life and AD&D insurance, paid leave and disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more.
• Paid time off to volunteer and we will match your charitable donations. We are a passionate team making real impact on the world.
• Grow with us – learning and training programs, tuition and certification reimbursement, internal advancement opportunities are available and much more.

• $28-$30 / hour
• Annual Performance Bonus
• This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending…