Loan Servicing Department.Loan Servicing Specialist II

GENERAL SUMMARY

Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Bank's consumer loan portfolio according to separation of duties established by the Department Manager.

• Complete necessary functions pertaining to servicing loans sold to Freddie Mac, including daily and monthly remittance of payments, status updates in Freddie system, and reconciliation of bank accounts.
• Board new loans to the Core System.
• Review error and system maintenance reports and correct errors.
• Respond to general inquiries from both internal and external clients via mail or call center.
• Review and clear non‑posted Lockbox payments.
• Review and clear system posting rejects and unapplied funds.
• Provide research and correction to accounts.
• Process payoff funds and return items (e.g., return check, return mail).
• Post monthly loan payments.
• Clear loan WIP account of loan payments.
• Process requests for auto debit and ACH.
• Update collateral information in the Core System.
• Respond to demand request for payoff quote.
• Respond to verification of loan requests.
• Prepare mortgage release documents on paid‑in‑full loans.

• High school diploma or equivalent; some college business classes preferred.
• Minimum 1–2 years of loan servicing experience and thorough understanding of consumer loan servicing products; knowledge of state and federal banking regulations (CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, UDAAP) required.
• PC‑literate, proficiency with MS Office; experience with IBS loan system a plus.
• Ability to work in a fast‑paced environment while maintaining a high level of accuracy.
• Excellent verbal and written communication skills.
• Self‑motivated with strong problem‑solving and organizational skills.
• Bilingual (English, Mandarin or Cantonese) is a plus.

$24.04 – $30.05 per hour. Pay determined based on job‑related knowledge, skills, experience, and location. Position may be eligible for a discretionary bonus.

Full‑time employees receive a comprehensive benefits package that includes medical, dental, vision, life, long‑term disability, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages and a 401(k).

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy, childbirth, and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information, disability, or military status.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.