Loan Servicing Department. Consumer Loan Servicing Specialist II

General Summary

Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Bank's consumer loan portfolio according to separation of duties established by the Department Manager, including but not limited to the essential functions described below.

• Complete necessary functions pertaining to servicing loans sold to Freddie Mac, including but not limited to daily and monthly remittance of payments, status update in Freddie system, and reconciliation of bank accounts.
• Board new loans to the Core System.
• Review error and system maintenance reports and correct errors.
• Respond to general inquiries from both internal and external clients via mail or through call center.
• Review and clear non-posted Lockbox payments.
• Review and clear system posting rejects and unapplied funds.
• Provide research and correction to accounts.
• Process payoff funds and return items (such as return check, return mail, etc.).
• Post monthly loan payments.
• Clear loan WIP account of loan payments.
• Process requests for auto debit and ACH.
• Update collateral information in the Core System.
• Respond to demand request for payoff quote.
• Respond to verification of loan requests.
• Prepare mortgage release documents on paid-in-full loans.

• Education: High school diploma or equivalent with some college business classes preferred.
• Experience: Minimum 1-2 years in loan servicing and thorough understanding of consumer loan servicing products; knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, and UDAAP.
• Skills & Ability: PC literate, proficiency with MS Office; use of IBS loan system a plus.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy.
• Able to communicate effectively verbally and in writing.
• Self-motivated.
• Strong problem-solving and organizational skills; bilingual (English, Mandarin or Cantonese) is a plus.

It is the individual responsibility of every team member to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.

Pay: $23.07 - $27.88 per hour, determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.