IT Operations Service Management, Senior Advisor

Join the Clean Energy Revolution

Become an IT Operations Service Management, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be responsible for providing application services to meet SCE business needs in the Transmission and Distribution (T&D) Grid Resiliency portfolio. You will have a key role in supporting our PSPS, Vegetation Management and Inspections applications, and will partner and effectively collaborate with the business and other operational towers within IT (like Infrastructure, Security, and Service Integration) to ensure operational efficiency.

You will provide oversight and strategic direction to the Manage Service Provider (MSP) to ensure efficient service delivery to T&D business users and to manage the day-to-day responsibilities to support and maintain applications in T&D;
Follow up on application services and problem escalations, partner with architects, and drive service excellence for our T&D Grid Resilience applications;
Ensure customer satisfaction throughout the application service process and communicate and coordinate with business and other IT teams and leadership to ensure appropriate integration of operational activities.

Day to Day

Activities:

* Ensures that ITSM key metrics are effectively able to measure processes in terms of Compliance, Quality, Performance and Value.

* Ensuring coordination and quality assurance of cross-functional capabilities.

* Measuring performance and driving continuous improvements in service management.

* Implementation, management and improvement of service management processes.

* Ensuring that governance, legal and financial interests are met in continuous operations.

* Executes IT service management framework, governance processes, policies, standards and procedures to deliver quality IT services and improve execution effectiveness.

* Strategizes to drive efficiency within existing processes.

* Works with stakeholders to communicate vision, benefits and customer deliverables.

As an IT Operations Service Management, Senior Advisor your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

* Monitors the availability and quality of IT services, typically across sites or infrastructure components or application landscapes to provide the best possible user experience to end-users.

* Provides operational updates to IT leaders who provide business demand and funding.

* Manages data recovery services and business continuity planning in cooperation with key users and local operations staff.

* Oversees the formal communication process to report on status of planned and unplanned outage notifications for critical systems and applications.

* Drives the procurement, installation, and life-cycle maintenance of software for operations.

* Observes and is accountable for data backups in offices to ensure business continuity in the event of a disaster or hardware failure and ensure that they are completed on a regular basis.

* Reviews application performance issues, and alerts emergency resources when a problem occurs.

* Establishes and maintains ongoing relationships with other teams and business areas to facilitate cross functional problem resolution and process improvements.

* Carries out the documentation and implementation of SOPs, policies, and guidelines.

* A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

* Ten or more years of experience as an IT Administrator.

* Experience in monitoring the availability and quality of IT services, typically across sites, infrastructure components or application landscapes.

Preferred Qualifications

* Bachelor's degree in information technology or equivalent years of job experience

* Knowledge of Information Technology Infrastructure…