Scada Engineer​/GMS Support Engineer

Client Support Engineer

We are seeking a skilled Client Support Engineer with hands-on experience in eTerra to support configuration, maintenance, troubleshooting, and operational processes within our Grid Management System. The ideal candidate will be proficient in SCADA model updates, switch order management, and both server-side and client-side system administration.

Key Responsibilities:

• Configure and maintain eTerra systems including server and client environments
• Monitor Client operations and respond to system alerts and anomalies
• Troubleshoot issues across server-side components, communication interfaces, and user applications
• Perform SCADA model updates, including adding and modifying telemetry points, statuses, and remote control elements
• Support the creation, validation, and lifecycle management of switch orders within the system
• Collaborate with operations and engineering teams to ensure accurate and timely data representation in the Client
• Document configurations, changes, and troubleshooting steps following operational standards
• Participate in on-call rotation or after-hours support, as needed

Qualifications:

• 3+ years of experience working with eTerra or a comparable Client/EMS platform
• Strong understanding of SCADA principles and grid operations
• Experience with switch order creation, tracking, and execution workflows
• Proficiency in Windows and/or Linux server environments
• Familiarity with both front-end user tools and backend architecture of Client eTerra
• Ability to read and interpret one-line diagrams and telemetry specifications
• Strong troubleshooting skills and ability to work independently or as part of a team

Preferred Qualifications (Nice to Have):

• Experience with eTerra Data Dictionary or equivalent modeling tools
• Prior experience supporting a utility control room environment
• Knowledge of NERC CIP or utility compliance standards