Service Delivery Manager

Service Delivery Manager

Location:

Rosemead, CA

Duration:
Fulltime

Job Description:

Skills Desired:

• Enterprise QA / TCOE leadership

• Portfolio and multi vendor governance

• Executive stakeholder engagement

• Risk, audit, and compliance management

• Agile and Waterfall governance models

Responsibilities:

Enterprise Governance & Strategy:

• Define, own, and evolve the enterprise TCOE governance strategy, covering QA, SQA, automation, performance, test data, and metrics

• Align governance outcomes with business objectives such as operational stability, regulatory compliance, and release predictability

• Own governance frameworks, including charters, operating models, RACIs, OLAs, and decision rights

• Ensure consistent adoption of governance standards across portfolios, delivery models, and vendors

Executive Oversight & Decision Authority:

• Act as the final escalation authority for QA and testing governance risks and conflicts

• Participate in Annual Planning and PI Planning to ensure governance readiness and risk coverage

• Drive cross portfolio issue resolution where ownership or scope overlaps exist

• Lead governance councils, audits, and executive review forums

Vendor & Portfolio Governance:

• Oversee vendor QA performance and contractual adherence from a governance standpoint

• Review portfolio level compliance trends, risks, and corrective actions

• Ensure transparency and accountability through executive level reporting and value narratives