Business Analyst

An electric utility client is looking for a Business Analyst who will translates approved backlog items into clear, traceable, and testable requirements.

Position: Business Analyst

Location: Rosemead, CA 91770 – Hybrid:
Onsite Tu & W

Pay Rate
: $35.40/hr. on W2

Duration
: 12 months or longer

Schedule: 1st shift, M-F, 8:00 AM to 5:00 PM

Position Summary

The Business Analyst, Intelligent Virtual Assistant (IVA), translates approved backlog items into clear, traceable, and testable requirements. This role analyzes business processes, rules, data, system interactions, reporting needs, exceptions, and dependencies to develop requirement packages and end-to-end test scenarios that support implementation and validation of approved capabilities.

Primary Accountability

Owns the detailed definition, documentation, traceability, and requirements-based validation of approved IVA backlog items.

RESPONSIBILITIES

• Requirements Analysis & Documentation
• Review approved backlog items, BRDs, business policies, procedures, and system documentation.
• Facilitate discovery sessions with business, operations, product, technology, analytics, QA, vendors, and SMEs.
• Translate product direction into functional and non-functional requirements.
• Identify gaps, conflicts, missing rules, exceptions, and unclear requirements.
• Escalate unresolved business or product decisions to Product Management.
• Ensure requirements are specific, measurable, traceable, and testable.
• Business Rules & Decision Logic
• Document business rules, eligibility criteria, validations, calculations, sequencing, and outcomes.
• Define behavior for missing, invalid, unavailable, or inconsistent information
• Maintain a traceable business rules repository.
• Validate rules with business owners and escalate unresolved policy decisions.
• Expand high-level customer journeys into detailed scenarios.
• Document successful, alternate, exception, failure, escalation, and recovery paths.
• Define customer inputs, system responses, handoff requirements, and expected outcomes.
• Analyze customer friction points, interruptions, authentication issues, and system failures.
• Present findings and recommendations to Product Management.
• Data, Reporting & Integration Requirements
• Define data sources, elements, mappings, validations, transformations, and reporting needs.
• Document relationships between customer inputs, data, system responses, and reporting events.
• Establish event tracking, metrics, calculations, filters, and reporting logic.
• Identify data-quality issues and their business impact.
• Document integration requirements, including inputs, outputs, validations, error handling, dependencies, and interface requirements.
• Maintain traceability across requirements, integrations, testing, and defects.
• Acceptance Criteria & Testing
• Develop detailed, testable acceptance criteria covering success, failure, boundary, alternate, and exception scenarios.
• Ensure criteria address data, integration, reporting, authorization, transfer, and operational requirements.
• Create functional, integration, end-to-end, regression, negative, and exception-based test scenarios.
• Define test data, preconditions, execution steps, expected results, and evidence requirements.
• Support test execution, validation, defect management, retesting, and closure activities.
• Provide requirements-based readiness assessments to Product Management.
• Analyze defects to determine whether issues stem from requirements, business rules, data, integrations, configuration, platform behavior, reporting, prompts, or implementation.
• Route issues to appropriate owners and update documentation when approved corrections are made.
• Identify recurring gaps and recommend process improvements.
• Production Validation
• Validate released capabilities against approved requirements.
• Review production results, transcripts, defects, and operational findings.
• Identify deviations between requirements and actual behavior.
• Create defects or requirement updates as needed and provide findings to Product Management.
• Maintain traceability between production findings, requirements, and backlog items.

QUALIFICATIONS:

• 3-5 years of business-analysis experience supporting complex technology, customer-experience,…