ServiceNow Administrator
Job in
Rosemead, Los Angeles County, California, 91770, USA
Listed on 2026-08-22
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Business Analyst, IT Specialist
Job Description & How to Apply Below
Job Description
- 3- 8 years of experience in Service Now Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in Service Now Integrated Risk Management / IRM)
- Experience working in enterprise or managed services environments
- Service Now application and functional support (includes enhancement support).
- Experience in Service Now platform administration/Development & Configuration
- Strong stakeholder management, facilitation, and communication skills
- Service Now upgrade activities (approximately once every six months)
- Remediation of issues identified as part of upgrade activities
- Resolution of issues in non production environments
- Code promotion to production following successful testing in non production
- Support for operational metrics
- Performance and usage monitoring
- Maintenance and updates to SOPs and support runbooks
- Support for OKTA/IGAM/SSO configuration in SNOW. For example, there is new AD or new BU on-boarded, we'd need to make some changes in SNOW.
- Possible support for setting up Security Information and Event Management (SIEM) / Splunk Integration.
- IT support creating new customized groups and mapping this with the user entitlements
- Maintaining the licenses count and the forecast for future licensing needs
- Interfacing with Service Now and raising tickets for any issues encountered and coordination for resolution and closure.
- Operational support for any BIE (involving MIM etc.)
- Admin support to on-board new Service Now modules
- On a monthly basis, the IT support team will pull details from IGAM/AD groups and compare them with users in Service Now to ensure accounts remain in sync and are deleted (in SNOW) as needed to free up licenses (e.g., when users change departments or leave SCE). This is due to JIT (AUTHn/Authz) and avoiding the implementation of the IGAM recon process loop.
- Service Now application and functional support (includes enhancement support).
- in Service Now Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in Service Now Integrated Risk Management / IRM)
- 3- 8 years of experience in Service Now Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in Service Now Integrated Risk Management / IRM)
- Experience working in enterprise or managed services environments
- Service Now application and functional support (includes enhancement support).
- Experience in Service Now platform administration/Development & Configuration
- Strong stakeholder management, facilitation, and communication skills
- Service Now upgrade activities (approximately once every six months)
- Remediation of issues identified as part of upgrade activities
- Resolution of issues in non production environments
- Code promotion to production following successful testing in non production
- Support for operational metrics
- Performance and usage monitoring
- Maintenance and updates to SOPs and support runbooks
- Support for OKTA/IGAM/SSO configuration in SNOW. For example, there is new AD or new BU on-boarded, we'd need to make some changes in SNOW.
- Possible support for setting up Security Information and Event Management (SIEM) / Splunk Integration.
- IT support creating new customized groups and mapping this with the user entitlements
- Maintaining the licenses count and the forecast for future licensing needs
- Interfacing with Service Now and raising tickets for any issues encountered and coordination for resolution and closure.
- Operational support for any BIE (involving MIM etc.)
- Admin support to on-board new Service Now modules
- On a monthly basis, the IT support team will pull details from IGAM/AD groups and compare them with users in Service Now to ensure accounts remain in sync and are deleted (in SNOW) as needed to free up licenses (e.g., when users change departments or leave SCE). This is due to JIT (AUTHn/Authz) and avoiding the implementation of the IGAM recon process loop.
- Service Now application and functional support (includes enhancement support).
- in Service Now Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in Service Now Integrated Risk Management / IRM)
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