IVR​/IVA Platform Migration Specialist

Duration: 12 Months

Location:

Rosemead, CA/Hybrid Pay Rate: $47.10/hr

Position Summary:

Leads discovery, configuration analysis, telephony/routing design, and migration of customer journeys from legacy IVR platforms to IVA solutions. Analyzes existing call flows, prompts, integrations, data dependencies, and routing logic, then translates approved requirements into platform-specific configuration and migration plans

• s:
  
  Analyze and document existing IVR applications, call flows, routing, transfers, prompts, variables, integrations, and error handlin
• g.Identify legacy logic, undocumented behavior, dependencies, and platform constraint
• s.Define configuration requirements, routing treatments, variables, prompts, integrations, and operational control
• s.Create IVR-to-IVA migration mappings and recommend retention, redesign, consolidation, or retirement of legacy functional it
• y.Support deployment, cutover, rollback, stabilization, and post-migration validatio
• n.Analyze telephony, queueing, transfer, and contact-center integration requirement
• s.Collaborate with Product, BA, Engineering, Architecture, Telephony, and Operations team
• s.Develop and execute platform-focused testing; troubleshoot routing, configuration, integration, and migration issue
• s.Produce platform documentation, support procedures, and knowledge-transfer material

• s: 3-5 years of hands-on experience with enterprise IVR, IVA, voice self-service, contact-center, or related platfor
• ms.
  
  Experience migrating deterministic IVR journeys to NLU, generative-AI, or agentic IVA platfor
• ms.
  
  Experience with the IVR, IVA, telephony, or contact-center platforms used by the organizati
• on.
  
  Demonstrated experience analyzing or configuring complex IVR call flo
• ws.
  
  Strong understanding of telephony, routing, queues, transfers, DTMF, speech recognition, no-input, no-match, and fallback behavi
• or.
  
  Experience supporting IVR modernization, platform migration, or replaceme
• nt.
  
  Working knowledge of relational databases, data mappings, APIs, and enterprise integratio
• ns.
  
  Experience identifying embedded platform logic and undocumented configuration behavi
• or.
  
  Strong troubleshooting skills across telephony, routing, platform configuration, data, and integration laye

ment Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the

ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Depart

ments

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n More For information on Intelliswift Software, Inc., visit our website elliswif t.com.