Sr Manager, GSCC Strategic Operations

The Senior Manager, GSCC Strategic Operations is a leadership role focused on developing Specialist talent, setting strategic direction, and driving operational excellence across the Global Security Control Center's (GSCC) 24/7 watch operations, training programs, and quality assurance functions. Reporting to the Director, GSCC, this role directly leads a team of specialists responsible for global monitoring, open-source intelligence, social media research, incident support, and security communications for The Walt Disney Company (TWDC) worldwide.

The Senior Manager coaches and develops team members, fosters an inclusive culture, and ensures talent strategies align with TWDC values. This is a hands-on leadership position where developing talent and maintaining operational readiness are equally critical.

Beyond team leadership, the Sr. Manager provides strategic oversight for 24/7 watch operations ensuring timely, accurate, and actionable intelligence reaches Global Security partners and enterprise leaders. The Senior Manager also owns the Strategic Training Program, Quality Assurance and audit functions, and policy development that define control center standards across the enterprise.

This position carries global impact—aligning watch operations, specialist capabilities, training excellence, and operational standards that protect TWDC employees, guests, and assets worldwide. The Senior Manager partners closely with the GSCC Director, an additional Senior Manager, GSCC Strategic Operations; and cross-functional teams across Global Security, including Global Intelligence & Analysis, Investigations, Executive Protection, Production Security, Emergency Preparedness & Response, and segment Control Centers—to ensure readiness, response, and confidence across all served populations.

The GSCC operates 24/7/365, supporting emergency and non-emergency events, monitoring global affairs, managing incoming calls, dispatching resources, and providing event-driven global notifications. In emergencies, the GSCC coordinates enterprise assistance, delivers technical and advisory support for essential services, issues risk warnings, disseminates employee information, and serves as the central communication hub for Global Security.

In addition, the Senior Manager may act as the Director, GSCC in the Director's absence.

As a Senior Manager you will…
People Leadership
Lead and develop a team of 10 specialists; set clear expectations, coach performance, and ensure accountability.
Build succession readiness across the team and career progression plans to maintain leadership continuity
Foster an inclusive, collaborative culture aligned with TWDC values.
Partner with GHRO on talent planning, workforce design, and performance management.
Promote collaboration and mentoring within the team and across global security partners to advance enterprise strategies.

Strategic Oversight of Watch Operations
Provide strategic direction and oversight for 24/7 watch, ensure operational excellence, staffing readiness, and service quality
Drive initiatives to optimize scheduling and strengthen infrastructure for global monitoring and incident response.
Ensure timely, accurate security communications and actionable reporting for enterprise stakeholders.
Offer technical guidance on infrastructure improvements and high-priority incidents to safeguard employees and executives.
Navigate emerging events, improve operational infrastructure, and strengthen the organization's ability to counter threats optimally.

Policy & Procedure Development
Spearhead the creation and revision of policies and procedures that define control center operations; establish control center standards within the company ensuring compliance with legal and regulatory frameworks.
Ensure all SOPs are documented, and after-action processes current; integrate lessons learned into operations.
Partner with Legal and Global Security leadership to align policies with enterprise requirements and best practices.

Training & Quality Assurance
Lead the Strategic Training Program; ensure team readiness through updated SOPs, manuals, and tailored learning solutions.
Maintain quality assurance standards;…