Exam Management Specialist

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients.

Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

This role will be responsible for the audit/review process for investor, client, counter party, and rating agency requests —including review of initial materials, assigning and delegating request items to appropriate internal departments, compiling responses and documentation to complete requests, and reviewing request responses prior to submission to the SVP for final approval. The role will oversee and ensure deadlines are met for all pre-audit/review materials and requests.

The role will manage regular data file/reporting requirements and deliverables to counter parties and rating agencies. The role will provide administrative assistance to members of Legal Department as needed, including the General Counsel. This role is responsible for providing excellent customer service within the organization and to external requestors.

• Bachelor’s degree preferred;
  High school diploma/GED required
• Experience working in the mortgage servicing or lending industry a plus
• Proficient in Microsoft Outlook, Word, Excel, and Power Point
• Excellent organizational skills, reading comprehension, and written communication skills required
• Ability to multitask. Professionalism and ability to communicate effectively both in writing and verbally with upper management and external third parties.
• Strong organization skills to manage multiple projects simultaneously
• Experience in working in a legal department is desired
• 1+ year of experience handling administrative tasks and responsibilities
• Experience using Black Knight family of products, including Loan Sphere and MSP, a plus
• Intake of new requests, including setting and tracking deadlines for sending and receiving requests assigned to others
• Review and assign requests to appropriate internal departments
• Send, track, and follow-up on requests sent to internal departments; timely review and respond to questions from the assigned internal departments
• Review responses received from internal departments to confirm completion or send additional requests or questions
• Compile final responses and documentation to send to SVP for final approval
• Provide administrative assistance to members of the Legal department as needed, including the General Counsel

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

• The hourly range for this position is between $30.50 to $31.50 hourly
• This position is eligible for an annual discretionary bonus

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of…