Site Support Engineer - Mid

Bismarck, North Dakota;
Rosemont, Illinois;
Pueblo, Colorado;
Wichita, Kansas;
Saint Paul, Minnesota;
Orlando, Florida;
Warwick, Rhode Island;
Charleston, West Virginia

Suitability/Public Trust

On-site only

Information Technology

Overview

GovCIO is currently hiring for a Site Support Engineer - Senior. These positions will be located in one of the following locations:
Denver, CO;
Chicago (O'Hare), IL;
Wichita, KS;
St. Paul, MN;
Billings, MT;
Bismarck, ND;
Milwaukee, WI;
Windsor Locks, CT;
Washington, DC;
Indianapolis, IN;
Hebron, KY;

E. Boston, MA;
Detroit, MI;
Omaha, NE;
Manchester, NH;
Newark, NJ;
Flushing, NY;
Jamaica, NY;
Latham, NY;
Columbus, OH;
Philadelphia, PA;
Warwick, RI;
South Burlington, VT;
Charleston, WV;
Birmingham, AL;
Jacksonville, FL;
Miami, FL;
Orlando, FL;
Atlanta, GA;
Kenner, LA;
Charlotte, NC;
Raleigh, NC;
Carolina, PR;
Dulles, VA;
Anchorage, AK;
Burbank, CA;
Los Angeles, CA;
Oakland, CA;
Sacramento, CA;
San Jose, CA;
Honolulu, HI;
Boise, ;
Albuquerque, NM;
Las Vegas, NV;
Austin, TX;
Dallas, TX; DFW Airport, TX;
El Paso, TX;
Houston, TX;
San Antonio, TX;
Salt Lake City, UT;
Seattle, WA. This will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues

• Mentors junior engineers and implements IT best practices

• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support

• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems

• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies

• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives

• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement

• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required:

US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo  be presented during each interview

• During the Hiring Process

• Enhanced Biometrics  screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your…