Field Operations Service Lead

What You Will Do

We are seeking a highly motivated Data Center Service Lead. This role is critical in ensuring the continuous improvement of our services and in managing the day-to-day operations, including run operations, repairs, safety, and reporting. The ideal candidate will be responsible for rack installations, Fiber Span repair, and understanding of optical repair. Including assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS's and our clients' satisfaction.

This role requires travel to different sites. (CHY
- Wyoming and RMN
- Minnesota)

Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.

Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.

Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.

Drive execution to ensure efficient delivery and high-quality outcomes.

Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.

Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.

Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency and ensure timely project delivery.

Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.

Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.

Develop mitigation plans to ensure projects are completed on time and within scope.

Monitor and track project budgets, expenses, and potential cost-saving opportunities.

Ensure strict adherence to financial guidelines and accurate reporting.

Prepare regular status reports, performance metrics, and project updates for stakeholders.

Provide clear communication on progress, challenges, and milestones to leadership and clients.

Lead post-project reviews and lessons learned sessions.

Identify process improvements and best practices to drive innovation and enhance future project performance.

Proven experience managing global technical teams and supporting enterprise network deployments and operations.

Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.

Experience with process improvement and systems development, particularly through automation to streamline workflows.

Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.

Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.

Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.

Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

Excellent leadership and interpersonal skills to foster collaboration across global teams.

Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.

Self-motivated and proactive in identifying and solving problems independently.

Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.

Ability to influence, negotiate, and make decisive decisions in high-pressure environments.

Solid understanding of service management principles, ITIL, or equivalent frameworks.

Data-driven with a focus on continuous improvement and optimization of service delivery.