Operations Project Manager

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!

You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.

It's our people who fuel our creativity and make our culture feel like home.

This is an onsite role in Plymouth, MN Monday - Friday

As an Operations Project Manager, you will play a pivotal role in delivering successful injection molding projects from kickoff through completion. You will lead cross-functional teams, coordinate resources, and drive execution to ensure projects are delivered on time, meet quality standards, and exceed customer expectations.

In this customer-facing role, you will develop a deep understanding of each client's business goals, serving as a trusted partner throughout the project lifecycle. Acting as the key link between customers, account managers, and internal teams, you will proactively manage project progress, solve challenges, and identify opportunities to enhance the customer experience. Your ability to build strong relationships, communicate effectively, and drive operational excellence will directly contribute to customer satisfaction and long-term business growth.

What You Will Do:

• Works independently under general direction assuming primary responsibility for planning, directing, coordinating, and delivering project activities through the entire project life cycle
• Creates and executes work plans for projects of moderate scope and complexity
• Plan and schedule and track project timelines, milestones and deliverables using appropriate tools
• Partner with internal team members to manage and execute multiple client projects simultaneously in a variety of stages with a strong focus on timely execution and overall work quality.
• Be the point of contact for customers (internal and external) to reach out to with any questions during the project
• Effectively communicates relevant project information to responsible parties.
• Facilitates team and client meetings effectively.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Resolves and/or escalates issues in an expedient fashion
• Reviews project deliverables prepared by team for clients.
• Enhances lasting relationships with client personnel that foster client ties.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations to ensure projects are delivered on-time.
• Develop best practices and tools for project execution and management
• Continuously leverage relationships with key team members and stakeholders in support of business/project needs. Lead by example and foster collaboration and commitment to teamwork
• Be a trusted partner to key team members and stakeholders, acting as the hub of information and driving transparency and clarity
• Communicate project statuses and upcoming milestone dates to all stakeholders and alert management of potential conflicting priorities and potential resolutions
• Interacting in a professional manner with all designers, engineers, production personnel, or customers involved with the same or related projects in cross functional team environment
• Coordination with the internal project team (engineering,…