Reservationist-Public Transportation

Reservationist

Reserves passenger trips within Fort Bend County requirements using an automated scheduling system;
Estimates wait time for ride times for passengers.

Provides excellent customer service when speaking to clients;
Responds to phone inquiries, questions or complaints/concerns regarding transit services.

Acts as liaison between clients and Operations Supervisor in resolving customer service issues;
Exercises good judgment and makes decisions within the limits of established policies, procedures and guidelines;
Interacts professionally and patiently and use discretion in a demanding call center environment.

Inputs changes and/or cancellations into database, excluding "day of" changes/cancellations. Updates database as needed with new or existing passenger information and/or deletions.

Extensive knowledge of Fort Bend County roads and neighborhoods;
Knowledge of METRO and surrounding transit agency routes.

Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Qualifications

• High School Diploma/GED.
• 3 years job related experience; prior experience with transportation scheduling/reservations preferred.
• Strong computer skills; strong verbal and written communication, math and/or accounting; management and supervisory skills. Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials.

SALARY RANGE: $20.10-$30.15/ per hour/FULL TIME

CLOSING DATE:
Upon filling position