Customer Service Coordinator

## Customer Service Coordinator Apply locations:
TX Rosenberg time type:
Full time posted on:
Posted Yesterday job requisition :
R-100503
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* Job Description:

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* Title:

Customer Service Coordinator    Classification:
Non-Exempt Salary: $50,000/yearly    Scope of Position:
The Customer Service Coordinator serves as the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in-person interactions. This position will assist with virtual service navigation, direct individuals to appropriate workforce programs, and support jobseekers in accessing career resources and employment opportunities.

Essential Functions:

· Answer calls, emails, and web chats inquiries in a timely manner    
· Schedule appointments using the WAVE system with appropriate staff or program    
· Provide general navigation support for the Work In Texas  system and Workforce Solutions programs    
· Refer complex or specialized inquiries to specialized units, such as Employer Engagement, Community Engagement, etc.

· Maintain accurate interaction records in WAVE and/or CRM    
· Identify customer needs through strategic questioning, active listening, and expectation clarification    
· Provide information on appropriate services and address customer questions or concerns professionally    
· Route customers to the correct staff or department and provide real-time guidance    
· Conduct follow-up to ensure customer needs are met and applications are fully completed    
· Support system-wide customer surveys, outreach efforts, and continuous improvement initiatives    
· Document all calls and emails using a standardized spreadsheet and update resource guides for service providers and points of contact    
· Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers    
· Track all services provided using the state system of record and team-wide reporting platform, ensuring accurate daily data capture    
· Engage with diverse individuals professionally and contribute to a positive, solution-focused workplace    
· Other opportunities as available

Education and Experience Requirements:

· Bachelor’s degree preferred, or equivalent experience    
· Prior experience and comfortability with long periods on the phone    
· Strong knowledge of virtual platforms and how to help individuals navigate online websites    
· Strong verbal and communication skills    
· Experience in delivering high-quality customer service    
· Must have reliable transportation to and from the worksite and other required locations
Job Ad    Career Navigator    Gulf Coast Region      Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Customer Service Coordinator position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
As a Customer Service Coordinator, you are the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in-person interactions. This position will assist with virtual service navigation, direct individuals to appropriate workforce programs, and support jobseekers in accessing career resources and employment opportunities.

Essential Functions:

· Provide general navigation support for the Work In Texas  system and Workforce Solutions programs    
· Identify customer needs through strategic questioning, active listening, and expectation clarification    
· Support system-wide customer surveys, outreach efforts, and continuous improvement initiatives    
· Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers    
· Track all services provided using the state system of record and team-wide reporting platform, ensuring accurate daily data capture    
· Engage with diverse individuals professionally and contribute to a positive, solution-focused workplace

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