Field Service Support Lead

Field Service Support Lead – FW Murphy Production Controls

Dover Precision Components (DPC), a Dover Company, is hiring a Field Service Support Lead for our FW Murphy Production Controls business located in Rosenberg, TX. The role focuses on advanced troubleshooting, customer support, commissioning assistance, and coordination for field service operations on FW Murphy control panels, automation systems, and engineered solutions.

• Provide advanced technical support for control panels, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
• Serve as the technical escalation resource for complex customer and field support issues.
• Support customer startup, commissioning, diagnostics, troubleshooting, and field issue resolution activities both remotely and on-site.
• Provide day‑to‑day support and technical guidance to Field Service Engineers and technical support personnel.
• Assist with coordination of field service schedules, customer support requests, and service activities.
• Support customer communication related to technical issues, support requests, and service activities.
• Partner with Engineering, Sales, Operations, and Technical Support teams to support issue resolution and service execution activities.
• Assist in reviewing service documentation, expense reporting, and project records for completeness and accuracy.
• Support service execution activities by coordinating with internal teams to ensure timely customer support and project completion.
• Help maintain accurate records related to service activities, technical support cases, and project completion.
• Assist in resolving escalated customer concerns related to equipment issues and service support levels.
• Mentor and provide technical guidance to Field Service Technicians and Support Engineers.
• Support knowledge transfer initiatives, technical training, and development of service documentation and best practices.
• Contribute to continuous improvement initiatives related to service operations, documentation, communication, and customer support processes.
• Build and maintain strong customer relationships through professional communication and technical expertise.
• Ensure compliance with company safety policies, procedures, and customer site requirements.
• Travel to customer sites as needed for startup support, troubleshooting, commissioning, and customer support activities.

• Associate or bachelor’s degree in engineering, electronics, industrial technology, automation, or related field preferred.
• Minimum of 15 years of experience in field service, technical support, controls engineering, automation systems, or related industrial environments.
• Demonstrated ability to independently manage complex technical troubleshooting and customer support situations.
• Strong understanding of industrial control systems, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
• Experience supporting industrial control panels, engine/compressor applications, or related automation systems preferred.
• Ability to troubleshoot complex technical and system-related issues in both field and remote support environments.
• Ability to read and interpret electrical schematics, wiring diagrams, panel layouts, and technical documentation.
• Strong root‑cause analysis, troubleshooting, problem‑solving, and decision‑making skills.
• Strong organizational and coordination skills with the ability to manage multiple priorities and support field service activities in a fast‑paced environment.
• Strong communication and customer service skills with the ability to professionally support challenging customer situations.
• Experience mentoring or providing guidance to technical team members preferred.
• Experience supporting field service operations, customer support activities, or technical service coordination preferred.
• Familiarity with service documentation, expense reporting, and operational support processes preferred.
• Exposure to operational leadership, workload coordination, or service coordination activities preferred.
• Willingness and ability to travel up to 35%.
• Ability to support occasional after‑hours customer or operational needs as…