Field Service Support Lead
Listed on 2026-06-27
-
IT/Tech
Technical Support, Systems Engineer -
Engineering
Technical Support, Systems Engineer
Field Service Support Lead
Location:
Rosenberg, TX, US, 77471
Work Arrangement:
Hybrid
Dover Precision Components (DPC), A Dover Company, is hiring a Field Service Support Lead for our FW Murphy Production Controls business located in Rosenberg, TX. We manufacture and deliver a wide range of instrumentation and control solutions for the Oil & Gas Production and Natural Gas Compression markets. Our products improve the protection, performance, and reliability of the Natural Gas Supply Chain while protecting our environment and helping producers stay in compliance with stringent emission regulations.
Summary:
The Field Service Support Lead serves as a senior technical resource and subject‑matter expert for billable field service and technical support activities related to FW Murphy control panels, automation systems, and engineered solutions. This role provides advanced troubleshooting, customer support, commissioning assistance, and coordination support for field service operations.
Responsibilities:
- Provide advanced technical support for control panels, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
- Serve as the technical escalation resource for complex customer and field support issues.
- Support customer startup, commissioning, diagnostics, troubleshooting, and field issue resolution activities both remotely and on‑site.
- Provide day‑to‑day support and technical guidance to Field Service Engineers and technical support personnel.
- Assist with coordination of field service schedules, customer support requests, and service activities.
- Support customer communication related to technical issues, support requests, and service activities.
- Partner with Engineering, Sales, Operations, and Technical Support teams to support issue resolution and service execution activities.
- Assist in reviewing service documentation, expense reporting, and project records for completeness and accuracy.
- Support service execution activities by coordinating with internal teams as needed to ensure timely customer support and project completion.
- Help maintain accurate records related to service activities, technical support cases, and project completion.
- Assist in resolving escalated customer concerns related to equipment issues and service support levels.
- Mentor and provide technical guidance to Field Service Technicians and Support Engineers.
- Support knowledge transfer initiatives, technical training, and development of service documentation and best practices.
- Contribute to continuous improvement initiatives related to service operations, documentation, communication, and customer support processes.
- Build and maintain strong customer relationships through professional communication and technical expertise.
- Ensure compliance with company safety policies, procedures, and customer site requirements.
- Travel to customer sites as needed for startup support, troubleshooting, commissioning, and customer support activities.
Minimum required qualifications:
- Associate or bachelor’s degree in engineering, electronics, industrial technology, automation, or a related technical field (preferred).
- Minimum of 15 years of experience in field service, technical support, controls engineering, automation systems, or related industrial environments.
- Ability to independently manage complex technical troubleshooting and customer support situations.
- Strong understanding of industrial control systems, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
- Experience supporting industrial control panels, engine/compressor applications, or related automation systems (preferred).
- Ability to troubleshoot complex technical and system‑related issues in both field and remote support environments.
- Ability to read and interpret electrical schematics, wiring diagrams, panel layouts, and technical documentation.
- Strong root‑cause analysis, troubleshooting, problem‑solving, and decision‑making skills.
- Strong organizational and coordination skills with the ability to manage multiple priorities and support field service activities in a fast‑paced environment.
- Strong communication and customer service skills with the ability to…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).