Application Analyst

Requirements

• We prefer 0–2 years of experience in application support, business systems, IT support, business analysis, or a related area; internships count toward this experience.
• An associates or bachelors degree in Information Systems, Computer Science, Business, or a related discipline is preferred.
• We look for strong analytical thinking, organization, and problem-solving abilities.
• Experience with Microsoft 365, especially Excel, is required.
• We need excellent communication and customer service skills, with the ability to work well with both technical and non-technical users.
• Exposure to enterprise applications, SQL, reporting tools, or software implementations is a plus.

Responsibilities:

• We support the rollout of new business applications from initial planning through go-live.
• We assist with system setup, testing, data validation, user training, and post-launch support.
• We provide daily support for business applications by troubleshooting user issues and handling help desk tickets.
• We create and maintain user accounts, system configurations, and application upgrades.
• We partner with business teams to understand workflows and improve business processes.
• We develop user guides, training materials, and system documentation.
• We help onboard newly acquired companies onto our standard technology platforms.
• We contribute to IT projects and look for ways to improve system performance and the user experience.

Company:

We are USA Water, and we are growing our Information Technology team with an Application Analyst who is eager to learn, solve business challenges, and collaborate across the organization. This is an in-person role offering hands‑on experience with enterprise systems, opportunities to support application implementation and ongoing operations, and a collaborative environment that values innovation, continuous learning, and professional development. We also offer career growth opportunities, certification support, and involvement in technology initiatives as we continue to expand.

Our benefits include 401(k), 401(k) matching, dental insurance, a flexible spending account, health insurance, life insurance, paid time off, a retirement plan, and vision insurance.