Field Service Support Lead

Dover Precision Components (DPC), A Dover Company, is hiring a Field Service Support Lead for our FW Murphy Production Controls business located in Rosenberg, TX. We manufacture and deliver a wide range of instrumentation and control solutions for the Oil & Gas Production and Natural Gas Compression markets. Our products improve the protection, performance, and reliability of the Natural Gas Supply Chain while protecting our environment and creating systems and equipment to help producers stay in compliance and meet stringent emission regulations.

Based in Downers Grove, IL, Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

Summary:

The Field Service Support Lead serves as a senior technical resource and subject matter expert for billable field service and technical support activities related to FW Murphy control panels, automation systems, and engineered solutions. This role provides advanced troubleshooting, customer support, commissioning assistance, and coordination support for field service operations.

This position acts as a key liaison between customers, Engineering, Sales, Operations, and Technical Support teams to ensure timely issue resolution and high-quality customer service. In addition to serving as a technical escalation resource, the role assists with service coordination activities, supports field personnel, and contributes to process improvement and operational efficiency initiatives. This role requires a highly experienced professional capable of independently managing complex technical issues, supporting critical customer needs, and providing leadership through technical expertise, mentorship, and cross-functional collaboration.

This position provides opportunities for progressive leadership development through mentoring responsibilities, cross-functional collaboration, and increasing involvement in service operations support activities.

Responsibilities:

• Provide advanced technical support for control panels, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.

• Serve as the technical escalation resource for complex customer and field support issues.

• Support customer startup, commissioning, diagnostics, troubleshooting, and field issue resolution activities both remotely and on-site.

• Provide day-to-day support and technical guidance to Field Service Engineers and technical support personnel.

• Assist with coordination of field service schedules, customer support requests, and service activities.

• Support customer communication related to technical issues, support requests, and service activities.

• Partner with Engineering, Sales, Operations, and Technical Support teams to support issue resolution and service execution activities.

• Assist in reviewing service documentation, expense reporting, and project records for completeness and accuracy.

• Support service execution activities by coordinating with internal teams as needed to ensure timely customer support and project completion.

• Help maintain accurate records related to service activities, technical support cases, and project completion.

• Assist in resolving escalated customer concerns related to equipment issues and service support levels.

• Mentor and provide technical guidance to Field Service Technicians and Support Engineers.

• Support knowledge transfer initiatives, technical training, and development of service documentation and best practices.

• Contribute to continuous improvement initiatives related to service operations, documentation, communication, and customer support processes.

• Build and maintain strong customer relationships through professional communication and technical expertise.

• Ensure compliance with company safety policies, procedures, and customer site requirements.

• Travel to customer sites as needed for startup support, troubleshooting, commissio9ning, and customer support activities.

Minimum required qualifications:

• Associate or bachelor's degree in engineering, Electronics, Industrial Technology, Automation, or related technical field preferred.

• Minimum of 15 years of…