Director, Student Account & External Services

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

The Director, Student Accounts & External Services is responsible for overseeing student billing, receivables, and external financial operations, ensuring consistent execution of processes and adherence to institutional policies. This role manages operational performance, enforces internal controls, and supports alignment across campuses and centralized functions. Operating at a statewide level, the position ensures accuracy, compliance, and effective service delivery across student and external financial operations.

Compensation: $/year (Starting salary determined by experience and qualifications).

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Oversee all operations of Student Accounts & External Services statewide to ensure customer service excellence and maintain a consistently high standard of customer experience across all interactions and service channels.

Accountable for tuition and fee assessment, student billing and adjustments, and student accounts receivable monitoring.

Oversee institutional and third-party billing operations.

Oversee refund processing, 1098‑T compliance, and revenue reconciliation oversight.

Ensure federal, state, and regulatory billing requirements are met and ensure appropriate internal controls over receivable operations.

Serve as the primary lead for billing‑related audit coordination.

Manage ERP configuration for both student and accounts receivable modules to ensure maximum automation and accuracy.

Develop and maintain billing policies and procedures.

Serve as institutional authority on receivables and billing operations.

Work across the institution to ensure alignment between billing operations and institutional priorities.

Coordinate and collaborate with Customer Payment Center and Collections.

Collaborate with Financial Aid, Registrar, Finance, and campus leadership.

Support leadership reporting and financial operations coordination.

Provide leadership for centralized student and institutional accounts teams.

Establish operational priorities and performance expectations.

Ensure staff development and operational consistency across campuses.

Drive strategic process improvement initiatives that enhance operational efficiency, service quality, and institutional effectiveness.

Champion innovation and modernization efforts across functional areas.

Leverage data analytics and industry best practices to identify and implement improvements.

• Associate degree in Business Management or related field, or equivalent combination of education and relevant professional experience as defined by TSTC equivalency standards.
• Minimum of five (5) years of experience in student accounts, financial services, or related operations, including at least two (2) years of supervisory experience managing multi‑level or distributed teams.

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Experience with cash handling operations, internal controls, compliance oversight, and multi‑site operations.
• 7‑10 years of progressive experience in higher education student accounts, bursar operations, or financial services.
• At least 3 years in a leadership or management role.

• Enterprise Financial Leadership – Ability to apply advanced knowledge of student accounting, revenue operations, and financial systems to ensure accuracy and scalability.
• Strategic Decision Making – Ability to interpret…