Operations Customer Support Specialist

CoCard Business provides payment technology and point-of-sale solutions to businesses across the United States. We are looking for a reliable and detail-oriented Operations & Customer Support Specialist to join our Roseville office. This role combines customer service, administrative support, and backup assistance for our IT team. You’ll help keep our internal operations running smoothly while delivering excellent service to clients. This is an in-office position — you’ll be part of a collaborative team environment every day.

If you are organized, proactive, enjoy helping both customers and teammates, and are comfortable with technology, this role could be a great fit. Responsibilities:

• Assist merchants with support requests via phone, email, and ticketing systems
• Screen and route incoming calls
• Help resolve questions related to accounts, services, and basic troubleshooting
• Maintain accurate notes and updates in Zoho CRM and support systems
• Follow up with customers to ensure resolution

• Process account updates, changes, and compliance-related requests
• Maintain internal records and documentation
• Support operational workflows and coordination between departments
• Track requests and ensure timely completion of tasks

• Assist with POS menu updates and basic system changes
• Provide backup support to the IT team as needed
• Escalate technical issues when advanced support is required to Tier 1 & Tier 2 team members

• Support social media updates and content posting
• Assist with team projects and internal initiatives

• High school diploma, G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills
• 2+ years of customer service, administrative, or operations experience preferred
• Strong organizational and multitasking skills
  
  Excellent written and verbal communication skills
• Comfortable learning and using software and technology systems
• Experience with Zoho CRM systems, ticketing platforms, or data entry is a plus
• Detail‑oriented with strong follow‑through
• Positive, team‑oriented attitude and problem‑solving mindset
• Not afraid of technology

$20 - $25 hourly