Client Service Representative

Customer Success Specialist

Compensation: $20-$23/hour, depending on experience.

Employment Type:

Long term, Onsite, Temp-to-Hire, Full Time 38 hours per week.

You are a highly professional, easy-going, and driven individual who values efficiency, organization, and delivering WOW customer experiences. Detail-oriented and methodical, you thrive on improving processes and fostering strong client relationships. A self-motivated team player, you take initiative, work with a dependable ethic, and are passionate about meaningful, impactful work. In this role, you'll contribute to a collaborative team environment and join a company celebrated for its wonderful work culture and supportive atmosphere.

• Manage day-to-day client communications, including professional inbound and outbound contact with existing and potential clients. About 40+ inbound calls daily.
• Utilize technological platforms such as Google Suite (Gmail, Drive), Microsoft Office, and Salesforce to organize workflows and correspondence efficiently.
• Respond to emails, correspondence, and requests promptly, while prioritizing tasks as necessary.
• Keep the manager informed of substantial process changes or opportunities for improvement.
• Inspire confidence and trust in clients by delivering courteous and professional touchpoints, from welcoming conversations to training confirmations and courtesy calls.
• Actively support client development by fostering their ability to utilize training and resources effectively.

• Proficiency with Windows OS, Microsoft Word, and Excel; familiarity with Google Suite and Salesforce is a strong plus.
• Ability to work independently, make sound decisions, troubleshoot, and develop efficient workflows.
• Customer service experience with a consistent record of delivering exceptional, client-focused interactions.
• Results-oriented, with a commitment to improving systems and processes to enhance performance and outcomes.
• Strong execution skills with a commitment to following tasks through to completion.
• Excellent written and verbal communication skills.
• Thrives in a dynamic, entrepreneurial work environment with strategic growth opportunities.
• Commitment to personal development through continued research, reading, attending trainings, or other self-improvement practices.

This is a temp-to-hire role with a company that values team collaboration and offers a fantastic work culture. Engage in meaningful work that makes a positive impact while being part of an organization that supports your personal and professional growth. Compensation ranges from $20 to $23 per hour, based on experience, and comes with the opportunity to transition to a permanent role.

If you are ready to take ownership of the client experience, build relationships, and bring innovative ideas to the table, we encourage you to apply!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.