Dispatcher Job in Roseville, CA

Dispatcher

We are seeking a highly organized and customer-focused dispatcher to coordinate service calls, schedules, and field personnel. The ideal candidate thrives in a fast-paced environment, can effectively manage multiple priorities, and communicates professionally with customers, technicians, vendors, and internal teams.

Previous dispatching experience in the HVAC, mechanical, field service, construction, plumbing, electrical, or related trades industry is strongly preferred.

Key Responsibilities

• Schedule and dispatch technicians, installers, or field crews based on customer needs, project timelines, and technician availability.
• Monitor daily schedules and adjust assignments as priorities change.
• Serve as the primary point of contact for customers regarding service appointments, project updates, and scheduling changes.
• Coordinate with field personnel to ensure timely job completion and efficient routing.
• Track work orders, service requests, and project statuses within company software systems.
• Communicate with vendors, suppliers, subcontractors, and internal departments as needed.
• Maintain accurate records, notes, and documentation related to service calls and projects.
• Assist with administrative tasks including data entry, invoicing support, and reporting.
• Respond to urgent scheduling issues and help resolve customer concerns professionally and efficiently.