Part-Time Front Desk Associate

Part-Time Front Desk Associate

Job Overview:
The Part-Time Front Desk Associate will provide quality customer service and be a friendly, helpful, team member to our clients, vendors, and associates. This position will also have administration duties assisting department managers as directed.

Your Responsibilities:

• Must be able to sit for long periods of time at the front desk with a pleasant disposition to greet clients and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear and speak to receive telephone calls and interact with clients.
• Must answer incoming calls immediately and take clear messages.
• Must deliver messages timely, either verbally or in written form.
• Handle and distribute mail, packages, checks and other business documents.
• Works with new and current residents to obtain access fobs and vehicle gate remotes.
• Complete data entry into various company systems in support of business needs.
• Ensure all guests are signed in and accompanied by a resident.
• Preparation and set-up of in-house meeting rooms.
• May occasionally be required to close and lock the clubhouse at shift end.
• Must maintain a professional demeanor and not perpetuate rumors or innuendos that can affect the morale of the staff or the client.
• Must know the difference between information that can be shared with co-workers, vendors and clients, and confidential information that should only be addressed with General Manager.
• Work effectively with co-workers, clients, and others by listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workplace in actions, words and deeds.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Other reception/lifestyle duties as assigned.

Skills &

Qualifications:

• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Knows when to call for assistance and keeps lines of communication open with his/her team members and supervisor.
• Provides quality level of service to all customers – timely, thorough, responsive and proactive interaction with various company associates to improve customer service to incoming clients.
• Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
• Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information
• Demonstrates problem-solving abilities.
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
• Demonstrates an ability to “Connect the Dots” and is resourceful in their ability to resolve customer issues and requests.
• Ability to work under tight deadlines and consistently meet deadlines.
• Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload.
• Demonstrates excellent verbal and written communication skills
• Communicates clearly and effectively.
• Matches level of communication to the needs and sophistication of the listener.
• Listens effectively.
• Possesses sound technical skills.
• Must be proficient with computer programs needed for specific positions including Connect, Microsoft Outlook, Word and Excel.
• Must have minimum typing speed of 30 WPM.
• Develops and maintains solid working knowledge of procedures and policies relevant to the job.
• Continually works to expand job knowledge & skills.
• Maintains and demonstrates a positive attitude.
• Is optimistic in their approach with customers and able to remain focused on creating the best experience possible.
• Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions.
• Addresses problems and issues constructively to find mutually…