Part-Time Front Desk Associate

Job Overview

The

The Part-Time Front Desk Associate will provide quality customer service and be a friendly, helpful, team member to our clients, vendors, and associates. This position will also have administration duties assisting department managers as directed.

$18-18.50/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

FRONT

DESK DUTIES:

• Must be able to sit for long periods of time at the front desk with a pleasant disposition to greet clients and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear and speak to receive telephone calls and interact with clients.
• Must answer incoming calls immediately and take clear messages.
• Must deliver messages timely, either verbally or in written form.
• Handle and distribute mail, packages, checks and other business documents.
• Works with new and current residents to obtain access fobs and vehicle gate remotes.
• Complete data entry into various company systems in support of business needs.
• Ensure all guests are signed in and accompanied by a resident.
• Preparation and set-up of in-house meeting rooms.
• May occasionally be required to close and lock the clubhouse at shift end.
• Must maintain a professional demeanor and not perpetuate rumors or innuendos that can affect the morale of the staff or the client.
• Must know the difference between information that can be shared with co-workers, vendors and clients, and confidential information that should only be addressed with General Manager.
• Work effectively with co-workers, clients, and others by listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workplace in actions, words and deeds.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Other reception/lifestyle duties as assigned.

• Ensure all guests are signed in and accompanied by a resident.
• Enforce pool rules, policies, and regulations.
• Provide exceptional customer service to all patrons.
• Complete daily opening and closing procedures.
• Test pool water chemistry and maintain appropriate records, as applicable.
• Perform other duties and special projects as requested.
• Wiping down tables daily and ensuring the pool area and bathrooms are free of trash.
• Set up and take down umbrellas when requested.
• Enforce rules.

• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Knows when to call for assistance and keeps lines of communication open with his/her team members and supervisor.
• Provides quality level of service to all customers – timely, thorough, responsive and proactive interaction with various company associates to improve customer service to incoming clients.
• Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
• Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information
• Demonstrates problem-solving abilities.
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
• Demonstrates an ability to “Connect the Dots” and is resourceful in their ability to resolve customer issues and requests.
• Ability to work under tight deadlines and consistently meet deadlines.
• Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload.
• Demonstrates excellent verbal and written communication skills
• Communicates clearly and effectively.
• Matches level of communication to the needs and sophistication of the listener.
• Listens effectively.
• Possesses sound technical skills.
• Must be proficient with computer programs needed for specific positions including Connect, Microsoft Outlook, Word and Excel.
• Must have minimum typing speed of 30 WPM.
• Develops and maintains solid working knowledge of procedures and policies relevant to the job.
• Continually works to expand job knowledge & skills.
• Maintains and demonstrates a positive attitude.
• Is optimistic in their approach with customers and able to remain focused on creating the best experience possible.
• Possesses the ability to remain resilient and positive even when customer…