Member Services Associate

Job Details

Location:

Roseville, CA 95678

Salary Range: $16.90 - $18.60 hourly

Travel Percentage:
None

Job Category:
Hospitality – Hotel

This entry‑level position offers the chance to gain valuable experience in a fast‑paced, energetic hospitality environment. You will provide consistent quality service, accurate information across all areas of club operations, and monitor the Member Services Desk while supporting various club functions.

Provide consistent quality service, accurate information regarding all areas of club operations, and monitor the Member Services Desk, including but not limited to policies and procedures. With a can‑do spirit and willingness to help wherever needed, you may also be trained and assigned to one or more of the following club areas:

• Café
• Recovery + Spa (reception)
• Housekeeping
• Sports
• Facilities

• $16.90 – $18.60 hourly, based on relevant experience
• California state sick leave pay
• 401(k) with dollar‑for‑dollar match up to 4%
• Complimentary club membership
• Discounts on club products and services

• Excellent phone skills; ability to handle intermittent heavy phone traffic
• Efficient, well‑organized, able to handle a variety of duties simultaneously
• Previous customer service experience
• Bilingual a plus
• Minimum 16 years of age (certification requirements vary for café roles)
• Five‑star customer service skills
• Excellent communication skills
• Good organizational skills
• Ability to quickly learn new tasks or technology
• Enjoy working in a fast‑paced and varied environment where the customer is first
• Committed and flexible
• Outgoing, friendly and able to work with and serve all kinds of people
• Fast learner with a variety of interests
• High energy with a positive outlook and can‑do spirit
• Team player who enjoys taking on new challenges
• Progress toward high school diploma or college degree preferred

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other characteristic protected by federal, state or local law.