Technical Support Engineer, Intermed

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

• Assists/Resolves day‑to‑day technical problems arise from divisions or customer concerns.
• Works with other Master-Expert Technicians and Engineering members as needed to provide trainings for other technicians and partners.
• Drives initiatives and provides support to our partners (CCC, VOC, SLSC) to improve response/lead time and reduce errors.
• Assists NPI and Cap Ex activities, gains applications knowledge starting with Spectrum analyzer and provides support to the Service Center.
• Provides technical support, consultation and mentoring to technicians of all levels.
• Solves complex technical problems at the service center independently and provides trainings to other technicians.
• Determines the root cause and initiates corrective action resulting in solutions that are cost effective and enhance the process.
• Leads or participates in continuous improvement, new product introduction and engineering projects.
• Researches and recommends new test equipment for improved testing proficiency and cost effectiveness.
• Uses advanced software skills and technical expertise to fix, enhance or develop automated calibration procedures.
• Retains ownership through problem resolution. This is done verbally or via technical correspondence and may be accomplished by phone or visits to the customer site.
• Provides leadership and facilitates discussions among service personnel, cross-functional teams and trade customers regarding technical issues or problem resolution.
• Interprets customer requirements and potential needs to meet customer satisfaction goal.
• Makes formal presentations on technical matters to customers, engineering and management.
• Complies with Keysight Technologies business direction policies and strategies.
• Promotes teamwork, safety, ESD compliance and other programs that is conducive to an efficient safe and pleasant work environment.

• Requires Associate of Science degree or higher education, specialized in Electronics Technology, Bachelors or Masters Degree in Engineering.
• Requires a minimum of 5 years directly related working experience.
• Highly developed technical or business oriented skill set that can be leveraged cross organizationally.
• Requires high degree of independent action and initiative.
• Possesses excellent troubleshooting skill by staying current on new/emerging technologies applied at Keysight.

Pay Range: USD $62,890.00 - USD $ Year

*** Keysight is an Equal Opportunity Employer.***