Loan Servicing Assistant

The team is responsible for interim servicing of 1800‑2800 loans monthly until the loans are transferred to investors (servicing released) or to our sub‑servicers (servicing retained). Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved.

• Customer Service
  • Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem‑solving skills.
  • Working with Investors to resolve borrower issues.
• Payment Processing
  • Payment posting accurately and timely (24‑48 hours).
  • Curtailment processing.
• Generation and mailing of Transfer Letters, Welcome Letters and Payment Coupons.
• Escrow Administration
  • Generation of Escrows Due Reports.
  • Payment of escrow items per Investor requirements.
    • Requesting refunds from investors for escrow payments as needed and follow through until funds are received.
  • Notifying MI companies of loans sold.
• Loans Paid in Full
  • Issue Payoff Demands.
  • Process through release of lien.
• Sub‑Servicer Oversight
  • Assist with monthly audits of our sub‑servicer.
• Collections
  • Contact borrowers in a respectful but effective manner to collect payments that are due to us.
• Other Departmental functions as required.