Banker, Bank Customer Service

Job Summary

We are seeking a customer-focused Banker for a direct hire opportunity in Roseville, CA. This role is ideal for an experienced banking professional with a strong background in teller operations, new account opening, customer service, and relationship building.

The Banker will support consumer and business clients by opening accounts, recommending appropriate banking products, processing teller transactions, and delivering a high level of service in a professional branch environment. This is a great opportunity to join a stable banking team that values accuracy, customer relationships, compliance, teamwork, and community involvement.

Candidates who enjoy building trust with clients, identifying financial needs, cross-selling banking solutions, and working collaboratively with branch leadership and internal partners will be well positioned for success.

• Open and support consumer and business checking, savings, CDs, IRAs, and related account products while ensuring proper documentation, account titling, and compliance requirements.
• Interview and profile customers to identify needs, recommend appropriate banking products and services, and refer clients to internal partners when needed.
• Process teller transactions as needed while maintaining an excellent balancing record and providing accurate, efficient service.
• Respond to client inquiries in person and by phone while resolving concerns with professionalism, tact, and a customer-first approach.
• Support branch goals by identifying sales opportunities, generating new business, retaining at-risk customers, and contributing to a positive client experience.
• Follow banking regulations and internal procedures, including Bank Secrecy Act requirements, information security standards, and new account documentation guidelines.

• Direct hire opportunity.
• Pay range: $20.00 to $28.60 per hour.
• Location:
  
  Roseville, CA.
• Minimum of 10 CRA volunteer hours per year, typically scheduled during business hours.
• CRA volunteer time is compensable, and mileage is reimbursed.

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We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.