EHR Pharmacist Application Specialist, Epic

Remote opportunity to support our Epic project, with onsite presence at our Roseville, CA headquarters one week per month (approximately 25% travel).

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California for more than 40 years. In 2019, we unveiled our WELL‑certified campus – a rejuvenating place for associates systemwide to collaborate, innovate, and connect.

Leads the implementation and support of hospital information systems in the pharmacy space. Leads the planning, design, implementation, and maintenance of existing systems, with expert knowledge of the applications for support and troubleshooting. Acts as liaison between technical support, customers, and project teams in designing, implementing, and training our healthcare information systems and any new enhanced systems. Develops, recommends, and oversees implementation of policies and procedures.

Runs program(s) with moderate budget/impact.

• Graduate of school of pharmacy – required
• Five years of Healthcare IT experience building, troubleshooting, and maintaining the EHR for Pharmacy – required
• Familiarity with building, maintaining, and communicating regarding data reporting portals – required

• Registered Pharmacist (RPh) – required
• Epic Certification/Accreditation in area of responsibility – required

• Serves as a senior member of the team. Provides guidance and acts as a resource for other analysts, project managers, and consultants. Leads multiple cross‑functional projects. Communicates project status, shared issues, end‑user concerns, budget, and upcoming milestones. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads user group meetings as assigned. Mentors support groups to assist with understanding applications and processes.
• Designs, configures, tests, debugs, documents, and maintains programs/applications. Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols. Designs and develops test scripts and materials for end‑to‑end workflow testing. Performs unit, system, and integration testing per standards and documents outcomes.
• Manages the planning and installation of automated systems. Works with end‑users to develop specifications for the purchase, development, and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles, and techniques in system planning, development, implementation, and evaluation. Facilitates application workflow design and application integration sessions. Evaluates user requests for special enhancements to systems.
  
  Collaborates with technical teams to define hardware/network requirements and research and problem‑solve technical issues. Installs and tests software per release checklist guidelines.
• Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows. Provides ongoing support for existing computer applications. Provides support for problem resolution; escalates the problem to leadership personnel if necessary. Implements solutions, communicates to end users, and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end‑users regarding system applications.
  
  Maintains service level agreements with various end‑user departments and enterprise business units.
• Responsible for ongoing on‑call duties for one or more applications that generate incidents outside of business hours. Often this role is on‑call for the most critical applications. Troubleshoots and resolves system issues escalated by the Help Desk. As needed, up to 25% travel on site to provide support during go‑live events and other…