Information Technology Technician I​/II

Grow your IT career by joining the IT Client Services team in the role of IT Technician I/II.

This job posting will be open until March 8th OR the first 300 applicants.

The City of Roseville is accepting applications with the intention of creating an eligible list to be utilized for future recruitments. There are no current vacancies at this time. The eligible list created by this recruitment will be active for six months.

Are you passionate about technology and ready to tackle exciting challenges? The City of Roseville is seeking a dedicated IT Technician to join our dynamic Client Services Team. In this role, you’ll be ensuring smooth operations and providing top‑notch support to our staff. If you thrive in a fast‑paced environment and love solving problems, this is the perfect opportunity to showcase your skills and make a real impact in our organization!

The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.

• $29.5280 - $45.70.41 Hourly (dependent on experience)
• Up to $2,490 per month in health and welfare benefits
• Competitive vacation and sick leave programs
• 10 paid holidays, 2 floating holidays - Plus 45 hours of additional personal leave time
• Opportunities to train and promote
• CalPERS
• A top‑notch team and more!

The current opening is a regular, benefitted, and full‑time position but the list may be utilized to fill future regular, temporary, or limited‑term vacancies in the City for the duration of the list.

Information Technology Technician I – This is the entry level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level.

Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

Information Technology Technician II – This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.

Information Technology Technician I – Receives immediate supervision from a higher level supervisor.

Information Technology Technician II – Receives general supervision from a higher level supervisor.

• Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long‑term solutions; identify and report network problems to the proper network areas.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to…