Collection Agent - Senior

Introduction

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Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

DEFINITION

To perform the more difficult or complex work in the collection of delinquent accounts; work within a department as assigned; provide technical and functional supervision to Collection Agents or assigned personnel, and provide administrative support to higher level staff.

DISTINGUISHING CHARACTERISTICS

This is the advanced journey level class in the Collection Agent series. Employees within this class are distinguished from the Collection Agent II by the performance of the full range of duties as assigned including the most difficult or complex collections work and providing lead supervision to Collection Agents and other assigned personnel. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Revenue Services Supervisor or assigned supervisory or management personnel.

Exercises technical and functional supervision over assigned personnel.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

• Plan and coordinate the work of Collection Agents; provide technical and functional direction for work assignments.
• Assist in evaluating the work performance of subordinates, assist in resolving problems, and recommend methods to increase effectiveness and efficiency of collections work.
• Train employees in collection techniques, evaluation of information obtained and collection policies and procedures.
• Interpret collection policies and legal requirements for employees and the public.
• Produce reports, perform automated system backups, coordinate with County Information Technology personnel and automated system vendors and interpret technical information for non-technical users; troubleshoot basic computer issues.
• Obtain collections on delinquent accounts through correspondence, telephone communications and personal interviews.
• Confer with Revenue Services Supervisor or assigned supervisor, and/or staff of the County Counsel or District Attorney's Office regarding the initiation of legal actions.
• Explain and interpret assignment specialty area policies and procedures to internal or external customers; explain information to customers regarding amounts owed, fees, and payment options.
• Interview clients to obtain information for completion of financial statements and other information to determine payment schedules on accounts owed.
• Contact businesses, neighbors, credit unions and other leads to trace and contact persons with delinquent accounts.
• Use delegated software from outside agencies such as the Department of Motor Vehicles, the Franchise Tax Board, courts, etc., to locate clients and obtain demographic information.
• Receive and process financial or statistical documents; screen for accuracy and adherence to legal and procedural requirements.
• Determine client eligibility for specific programs and waivers using established practices.
• Enter information into a personal computer system for the maintenance of records and reports indicating the status of collection activities; maintain case tracking system.
• Make mathematical calculations related to payment schedules; accept payments and issue receipts.
• Prepare statements of amounts due; maintain files and records pertaining to accounts.
• Calculate, report, and maintain statistical data as requested.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience: Two years of responsible journey level experience in performing collections work performing duties similar to a Collection Agent II in Placer County.

Training: Equivalent to the completion of the twelfth grade.

Note:

Relevant, equivalent…