Business Systems Analyst

Introduction

Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations.

In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.

Under direct supervision will review, analyze, and evaluate department specific information technology systems, user needs, data and other insights from various sources to provide clear understanding and communication of those insights to aid the organization in sound decision‑making. Determines user needs and requirements and recommends ways to improve systems and validate through testing that the systems are designed and performing as specified.

Serves as primary point of contact between users, management team and engineering/development staff.

• Analyze business needs and opportunities on simple business problems to drill into what is needed and why.
• Gather and organize information on problems, procedures, projects.
• Analyze gathered data and develop solutions, alternative methods of proceeding, or summary assessments.
• Prepare research reports.
• May advise others on business or operational matters.
• Discuss data systems, business strategies, practices, or policies with managers to understand how to improve systems.
• May lead/coordinate system testing and compile UAT documentation.
• When appropriate confer with individuals to ensure successful functioning of newly implemented/revised systems or procedures.
• May review forms and reports and confer with management and users about format, distribution, and purpose, and identify problems and improvements.
• May design, implement, and maintain business process reviews and quality assurance programs that monitor new or changed programs.
• May interview individuals and conduct on‑site observation to ascertain unit/department functions, work performed, methods, equipment, and staff used in order to improve systems.
• May document findings of study and prepare recommendations for implementation of new systems or procedures.
• May document business processes both in technical step‑by‑step formats and in work flow diagrams.
• May design, evaluate, recommend, and approve changes to forms and reports.
• May plan study of work problems, processes, procedures, such as organizational change, communications, information flow, integrated productions methods, inventory control, or cost analysis, etc.
• May serve as operations advisor to technical teams on projects involving technical solutions.
• May lead operations based project initiatives that outline tasks associated with IT project work.
• Develop strong working relationship with the IT department.
• Perform project analysis and writes requirements and specifications to implement modifications and enhancements to data processing systems to support management control and decision‑making activities.
• Review and analyze external drivers for the business and conduct “best practices” research.
• Participate in matching technology to business needs and providing technical consulting services to users.
• Provide business expertise to IT department.
• Assist clients in developing and maintaining system and/or training manuals.
• May support user training as a subject matter expert.
• Apply principles of mathematical or logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.

• High School Diploma or equivalent combination of education and experience required.
• Bachelor’s Degree or…