Utility Customer Service Specialist I​/II

utility customer service specialist i/ii

are you a customer-focused professional who enjoys problem-solving, working with numbers, and collaborating with others? We’re looking for a utility customer services specialist i/ii to support utility customers and ensure accurate, efficient billing services. Strong communication, teamwork, and collaboration are essential as you work with coworkers and city departments to resolve issues, share information, and provide accurate, consistent service. We’re looking for someone who asks questions, shares knowledge, listens to others, and works collaboratively to achieve team and organizational goals.

• $24- $38 hourly rate (dependent on experience)
• opportunities to learn and promote
• competitive vacation and sick leave programs
• 10 paid holidays and 2 floating holidays annually
• up to 45 hours of personal leave per year, in addition to vacation time
• bilingual pay opportunity
• health and welfare benefits, with city contributions of up to $2,490 per month
• and much more!

the city of roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

experience:

two years of clerical experience performing duties involving customer service and the processing of financial records.

and

training:

an associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, billing, or related field. Two years of related work experience can substitute for an associate’s degree.

license or certificate

possession of a valid california driver’s license by date of appointment.

experience:

two years of responsible experience performing duties similar to that of a utility customer services specialist i with the city of roseville.

and

training:

an associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, or related field. Two years of related work experience can substitute for an associate’s degree.

license or certificate

possession of a valid california driver’s license by date of appointment.

per city of roseville practice, applicants are permitted to submit an employment application for a specific recruitment no more than once within any 90-day period.

detailed information on the city of roseville recruitment practices can be reviewed on the frequently asked questions page.

the city of roseville defines “accredited college or university” as an institution of higher learning and must be listed on the united states department of education database of accredited post-secondary institutions and programs website (Use the "Apply for this Job" box below)..

credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

the following options apply to the evaluation of college degrees from countries outside the united states:

• educational background from a foreign country may be evaluated by an accredited united states college or university listed on the u.s. Department of education database of accredited post-secondary institutions and programs website.
• verification of degree…