Area Manager - Property Management; South Bay Region regular Roseville

Area Manager - South Bay Region

The Area Manager is responsible for leading all phases of operation of approximately 5 Communities stretching from San Jose to Marina, including, but not limited to, direct supervision and development of the onsite management team, financial performance to budget and accountability for the compliance, sales, resident relations and maintenance functions. This position ensures that Company standards are maintained across Communities by the management team and that each Community is performing optimally.

They will keep the Sr. Regional Manager and/or Vice President informed of staff performance, property service levels and audit results. The position provides inspirational leadership, successfully promotes Company values, and creates an environment of exceptional customer service for employees, residents, prospective applicants and vendors.

Reports to: Sr. Regional Manager and/or Vice President of Community Management

Direct Reports Include: District Manager, Sr. Community Manager and Community Manager

The duties listed below are intended only as an illustration of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Supervision and Direction of All Onsite Management Personnel

• Recruit, hire, develop and lead Community Managers, Sales Managers and Service Managers (the Community Management Team)
• Conduct succession planning with the Community Management Team to identify external talent and develop internal candidates to fill key positions at the Community level
• Provide feedback on performance and hold employees accountable by setting goals that are in alignment with the Company’s expectations for each community
• Partner with Regional Managers and the Training Department to support training programs and development of the Community teams
• Provide coverage at communities in the absence of a Community Manager as needed
• Manage and provide leadership to Community and Service Managers to ensure that retention goals, resident expectations, maintenance and esthetic goals for communities are achieved
• Conduct individual employee one-on-one meetings, team meetings and participate in daily huddles, to foster communication and collaboration amongst the Community Management Team and their direct reports

• Accountability for the Financial Performance of the Communities

• Conduct monthly financial review sessions with Community Managers, review budget variances, develop recovery plans as necessary, and be able to articulate the financial performance of each community
• Oversee development of Community strategies, draft community level budgets and assist with forecasting
• Ensure accountability for obtaining budgeted rents, expenses and occupancy goals throughout each Community

• Oversight of the Sales ( Market Rate Communities)

• Provide leadership and direction to the Sales Manager and team; ensure appropriate leasing and move-in goals are in place and achieved
• Audit prospect data within operating system to ensure proper data collection and that prospect activity management adheres to Company standards
• Ensure Company standards are maintained by attending Sales meetings, coaching sessions and by shadowing prospect tours
• Ensure website content, pricing, and ILS information is correct through periodic review
• Maintain strong market knowledge and ensure that competitive market analysis is completed on a regular basis

• Resident Retention and Customer Service

• Lead by example and ensure the Community Management Team are serving residents for all key touch points during the life of residency
• Audit operating system data on a periodic basis to ensure that resident data and compliance data are documented appropriately
• Ensure that the onsite recertification or renewal process is managed appropriately and that compliance or retention goals are achieved
• Evaluate Social Media reviews and survey data to determine customer experience opportunities
• Assist in the development of onsite lifestyle programs, such as Life Steps, to promote the unique…