Surety Bond Director

We are seeking a talented and results‑driven Director of Surety to join the growing team. Under the direction of the President, the Director of Surety is responsible for ensuring the quality of customer service provided to clients by the department. A successful Director of Surety combines leadership and problem‑solving skills to manage the department’s team, while performing the following duties and responsibilities of the role.

• Ensure the Surety Department achieves annual growth and retention goals.
• Collaborate with the Board of Directors and President to set the department's vision and develop a strategic plan.

• Develop and implement strategies to achieve the department's business plan objectives.
• Oversee compliance, quality, and continuous improvement of department procedures.

• Manage and evaluate the team through coaching, training, workflow schedules, and performance evaluations.
• Conduct regular training on surety programs, industry changes, and efficient operations.

• Recruit, hire, and train department staff, and assist in recruiting new sales team members.
• Review employee career progression and allocate annual budget for continuous growth.

• Assist in developing a competitive compensation structure and comprehensive career path for Surety’s staff.

• Handle customer inquiries, complaints, and compliments, responding courteously and diplomatically.
• Perform Account Executive duties for own book of business, developing new business and ensuring retention.

• Evaluate technological needs for efficient operations and work with management to address them.
• Evaluate and maintain relationships with surety companies and support the full utilization of automation systems.

• Stay informed on surety technical knowledge, market trends, and agency automation.
• Participate in professional training, industry associations, and various committees to develop leads and promote the Agency brand.
• Actively refer clients/prospects to other departments and strategic partners of BIS.

• Minimum 5 years’ experience in managerial and leadership experience and 5 years’ experience in Contract Surety
• Bachelor’s degree in business management or equivalent degree
• Hold a Property and Casualty Agents/Brokers License in good standing
• Demonstrated increasing levels of responsibility in previous roles
• Familiarity with agency management systems and adaptability to new software programs and technological changes