Service Unit Manager Registered Nurse; RN - Medicine Specialties

Job Summary

Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost-effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Develops and maintains clinical practice standards, budgets, and staff development.

• Manages the operations of a large unit or multiple units.
• Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nurse Practice Act, The Joint Commission, federal, state, and local requirements.
• Collaborates with physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients expectations.
• Acts as patient advocate resolving patient care issues.
• Designs and evaluates processes to improve systems and patient care results across the continuum of care.
• Develops and monitors budgets and resource allocations.
• Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
• Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Provides ongoing staff development.
• Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.
• Develops, implements, and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met.
• Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department.

• Minimum five years of nursing experience in management/leadership roles required.
• Minimum five years of supervisory experience required.
• Prior experience in respiratory/sleep/pulmonology setting.
• Graduate of an accredited school of nursing.
• Bachelor's degree in nursing or health related field required, OR four years of experience in a directly related field.
• Registered Nurse License (California).
• Basic Life Support.

• PALS, PEARS and/or ACLS certifications may be required for positions in specific departments.
• Knowledge of Nurse Practice Act, The Joint Commission, and other local, state, federal regulations.
• Demonstrated strong interpersonal communication skills.
• Must be able to work in a Labor/Management Partnership environment.

• Minimum three years of experience in an outpatient care setting.
• Clinical specialization in area of practice.
• Master's degree preferred.
• Experience of managing in a labor environment, managing staff on extended roles (i.e. RNs, NPs, RTs, others who are providers), managing multiple locations, managing large/complex projects.