Retail Store Manager - Galleria at Roseville

## Retail Store Manager - Galleria at Roseville Apply:
California:
Full time:
Posted Today:
JR101516

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULL PANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.
** Position:
** Retail Store Manager
*
* Location:

** Roseville, CA  
** Department****:
** Retail
* * Salary:** $70,304-$80,304
** Opportunity Overview:
** At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Store Manager, you will be responsible for leading every aspect of the business, creating exceptional customer experience, developing high-performing teams, and driving operational excellence.

As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience.

You'll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life.

This position reports directly to the District/Area Manager.
** What you will achieve:
**** Leadership & Talent Development
*** Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
* Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
* Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
* Create clear expectations, recognize achievements, and hold team members accountable for results.
* Build succession plans and develop internal talent for future growth opportunities.
** Business & Sales Performance
*** Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
* Drive key performance indicators (KPIs), including:  + Sales  + Conversion  + Units Per Transaction (UPT)  + Average Transaction Value (ATV)  + Payroll productivity  + Inventory accuracy  + Customer satisfaction
* Analyze business trends and develop action plans to achieve or exceed performance goals.
* Lead execution of product launches, limited-edition releases, and promotional campaigns.
** Customer Experience
*** Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
* Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
* Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
* Resolve customer concerns professionally while building long-term customer loyalty.
** Store Operations
*** Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
* Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
* Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
* Maintain a clean,…