Service Technical Support - Career; Swing; Request

Service Technical Support - Career (Swing) Overview:

Job Description:

We are seeking a skilled and detail-oriented
Electronic Service Technician
to support the testing, calibration, repair, and maintenance of Keysight-manufactured electronic test equipment. This role is critical in ensuring the continued performance, accuracy, and reliability of a wide range of precision instruments used in various technical applications.

This is an excellent opportunity for a technician who is passionate about precision instrumentation and is driven to deliver high-quality service in a dynamic technical environment.

Key Responsibilities:

• Perform functional testing, calibration, troubleshooting, assembly, and disassembly of electronic instrumentation.
• Diagnose and resolve issues to ensure equipment meets established specifications and performance standards.
• Apply technical knowledge to support both internal teams and external customers with effective solutions.
• Maintain detailed documentation of service activities and ensure compliance with quality and safety standards.
• Communicate effectively with cross-functional teams, including field service personnel and customer representatives, to ensure customer satisfaction.
• Collaborate on continuous improvement initiatives and contribute to innovative solutions within the designated area of expertise.
• Prior experience is strongly preferred. Applicant should have at least 3 years of related experience in the calibration and repair of electronic test equipment.
• Prior experience is strongly preferred working with high voltage and current instruments.
• This position requires some education, specialized training/certification, or Military experience.
• Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows/Office) skills are a must.
• PMEL experience strongly desired.
• Requires excellent communication and organizational skills.
• Demonstrates electronic and mechanical competence.
• Works with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Solves technical problems of limited scope and complexity.
• Performs adjustments, calibrations and basic repairs.
• Escalates more difficult repairs to experienced technicians.
• Exhibits the ability to build and maintain professional relationships with wide range of people.
• Adheres to the highest standards of business ethics.
• Provides consistent, solid contribution to team and service center delivery goals.
• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE).
• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.
• Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.
• Adheres to established production processes and is responsible for achieving established team production goals.

Qualifications:

• Hands-on experience in electronic testing, calibration, and repair.
• Familiarity with a wide range of Keysight test and measurement equipment preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to interpret technical documentation and schematics.
• Effective communication skills and a customer-focused mindset.
• Relevant technical degree or certification in electronics, engineering technology, or a related field is preferred.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $20.82/hour - $27.76/hour W-2.
• Benefits:
  Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).