Customer Service Representative

Customer Service Representative# Customer Service Representative Office - Roseville, MI 48066## Overview Position Type Full Time Job Shift Day Education  Level High School

Travel Percentage None Category Customer  Service## Description We are looking for a dedicated and enthusiastic
** Customer Service Representative
** to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others.

** Responsibilities
* ** Deliver outstanding customer support via phone, email, and chat
* Conduct outbound calls to follow up with clients and address questions or concerns
* Provide accurate product information, assist with order processing, and resolve issues
* Handle cash transactions accurately and efficiently
* Maintain detailed records of customer interactions through precise data entry
* Use computer systems to track requests, feedback, and resolutions
* Collaborate with team members to improve processes and enhance the customers’ experience## Qualifications
* Previous experience in customer service or a client-facing role preferred
* Strong proficiency with office software applications and accurate data entry skills
* Bilingual skills are a plus and highly valued
* Excellent communication, organization, and multitasking abilities
* Positive attitude with patience, empathy, and professionalism when assisting customers
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