Dispatcher, Customer Service​/HelpDesk

Job Details

• Job Location:
  
  Office - Roseville, MI 48066
• Position Type:
  Full Time
• Education Level: High School
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Customer Service

We are looking for a dedicated and organized Dispatcher to join our team. In this role, you will evaluate customer calls and match the right technician to every job. The ideal candidate is professional, detail-oriented, and passionate about helping others.

• Learn the business and learn how to prioritize the most urgent customer calls
• Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field
• Record and report the service calls
• Participate in training so that you grow and develop as a professional
• Update customers throughout the day on the technician’s progress

• Minimum of 1 year of experience dispatching in service industry
• Knowledge of industry is recommended but not required
• High school diploma or general education degree (GED)
• Previous experience with Microsoft Office
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communication
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Highly motivated, flexible, and great attitude on life