Customer Engagement Manager

Summary

The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular and consistent in person and virtual contact with customers to meet customer requirements.
• Develop a sales penetration plan to expand Ryder’s wallet share.
• Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Develop complete understanding of customers’ business, goals, and objectives.
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
• Serve as facilitator between customers and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customers.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor VOC results by account.
• Develop knowledge base of competitive alternatives and identify share of wallet opportunities.
• Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio.
• Update CRM with relevant account specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & Operations.
• Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
• Training and improvement of sales skills, industry knowledge and personal growth needs.

• Performs other duties as assigned.

• Sales skills
• Required Account Management skills
• Required Negotiation skills
• Required Contractual leasing
• Required Pricing
• Required Qualifications Bachelor's degree in business, marketing, or transportation, or equivalent experience
• Required 2 years or more experience providing service to customers.
• Required 2 years or more experience selling to customers.
• Required Travel Yes, Greater than 60%

Outside Sales

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation ranges for the position are below:

• Pay Type:
  
  Salaried
• Minimum Pay Range: $58,000
• Maximum Pay Range: $58,000

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer…