Medical Funding Coordinator

Hybrid Opportunity | Full-Time | $58K-$65K

Be the Person Who Makes the Process Easier

If you're someone who thrives on helping others, solving problems, and keeping things organized in a fast-moving environment - this is your chance to step into a role where your work truly matters.

As a Medical Funding Coordinator
, you'll guide individuals and families through an important funding process, making what could feel overwhelming into something clear, smooth, and manageable.

• Meaningful, people-first work – you're making a real difference
• Email-heavy role (less constant phone time)
• Collaborative, supportive team environment
• Clear path to long-term, permanent opportunity
• Hybrid flexibility after training

• Serve as a trusted point of contact, assisting customers via phone, email, chat, and virtual channels
• Guide individuals step-by-step through the funding process with clarity and empathy
• Manage a high volume of inquiries (approx. 40% phone / 60% email + digital communication)
• Document all interactions accurately and maintain confidential records
• Troubleshoot issues and deliver thoughtful, solution-oriented responses
• Collaborate with internal teams to keep processes running efficiently
• Stay organized while juggling multiple priorities in a fast-paced environment

• 2+ years of customer service experience within healthcare
• Strong written communication skills (this role is very email-focused)
• A calm, solutions-oriented mindset – you enjoy figuring things out
• High attention to detail and strong organizational skills
• Comfort learning new systems and tools
• Ability to multitask and adapt in a fast-changing environment
• A positive, team-first attitude

• Experience with CRM systems (like Salesforce)
• Data entry, case management, or account coordination experience
• Bilingual Spanish skills

• Schedule: Monday-Friday with flexibility within business hours
• Training: In-office onboarding period to set you up for success
• Work Style: Hybrid after training (remote + in-office mix)
• Opportunity: Contract-to-hire with strong potential for long-term placement

You won't just be answering questions - you'll be helping people navigate important moments with confidence and ease. Your ability to communicate clearly, stay organized, and genuinely care will directly impact someone's experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.