Senior Financial Analyst, Operational Finance & Workforce Management Analytics

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference.

Join a mission-driven team that’s committed to putting children and families first.

• Position:
  Senior Financial Analyst, Operational Finance & Workforce Management Analytics
• Location:
  
  Roseville, MN
• Hours:
  
  Monday-Friday, 8am-5pm
  • Hybrid

• Own and evolve the enterprise Operational Process & Staffing Report across the full workflow:
  Referral Admission Documentation/Audit Sales Order Invoice (with denials as context).
• Analyze where work accumulates, how long it sits in each stage, and how throughput and service levels change over time.
• Identify bottlenecks, rework loops, handoffs, waiting states, and peak-volume stress points that degrade service or create hidden capacity loss.
• Develop and maintain short-, mid-, and long-term workload and call-volume forecasts across multiple contact centers.
• Provide clear explanations for service-level misses or revenue shortfalls driven by operational delays rather than demand.
• Ensure cycle time, aging, and service-level performance are treated as core, trending metrics (weekly, MTD, YTD).

• Design and maintain productivity metrics normalized by FTE, agent, cost, and time, including:
  • Calls handled per FTE
  • Admissions completed per FTE
  • Documentation completed per FTE
  • Sales orders confirmed per FTE
  • Invoices submitted per FTE
• Monitor real-time WFM performance (service levels, AHT, occupancy, utilization, adherence) and recommend staffing or scheduling adjustments.
• Separate true staffing gaps from process, scheduling, or tooling inefficiencies.
• Partner with operations leaders to align staffing models with observed productivity and cycle-time behavior.

• Assess over- or understaffing by market, region, and service line.
• Support cross-center and cross-market comparisons using standardized metrics.
• Collaborate with customer service leadership on rollover and failover strategies for peak volumes or disruptions.
• Answer critical capacity questions such as:
  • Do we need more staff—or better flow and scheduling?
  • Where do we break first if volume spikes?
• Provide data-backed recommendations on staffing adjustments, scheduling changes, or vendor utilization.

• Develop and monitor early operational signals tied to downstream revenue risk, including:
  • Missed service levels or rising abandoned rates
  • Uncompleted admissions
  • Documentation delays
  • Unconfirmed sales orders
  • Invoice backlog growth and aging
• Translate operational signals into clear financial risk narratives for FP&A and executive leadership.
• Partner with Operations and Revenue Cycle to prioritize upstream fixes that protect service quality and cash flow.

• Analyze internal versus vendor productivity using cost-per-unit and time-to-completion metrics.
• Ensure vendors are evaluated on economic efficiency, not headcount.
• Support in-sourcing and outsourcing decisions with clear cost, throughput, and cycle-time comparisons.

• Support FP&A with productivity-based staffing models for budgets, forecasts, and scenario planning.
• Model operational and financial impacts of volume changes, staffing shifts, or process improvements.
• Quantify how cycle-time reductions can unlock capacity without incremental headcount.
• Support investment cases for automation, tooling, or process redesign.

• Own metric definitions and ensure consistent interpretation across Finance and Operations.
• Ensure all metrics align cleanly to defined process stages—no orphan dashboards.
• Partner with BI teams to formalize reporting in Power BI and continuously improve clarity and storytelling.

• Bachelor’s degree in Finance, Accounting, Economics,…