Biorepository Technician

POSITION SUMMARY:

This position is responsible for completing daily workflow tasks in one or more of the functional service areas of NMDP Biorepository Services. This includes demonstrating knowledge of systems and business processes, independent work, good customer service, and additional competencies. Supports achievement of business unit and department goals through job accountabilities below.

• Completes daily workflow tasks in one or more of the functional service areas of Biorepository Services; examples of such business units include Registry, quality control sample program, NMDP research sample program, Kit Maker, and DIY (online registration kits)
• Demonstrates additional competencies that vary by business unit; examples include independent completion of all Registry tasks, or monitoring liquid nitrogen levels, pulling samples for shipment, and processing of donor/recipient pair samples in Research, or independent completion of routine paperwork and core business kits in Kit Maker
• Utilizes care and judgment to safeguard the integrity and utility of the biological samples and/or collection kits that Biorepository Services handles, including the data associated with the kit/sample lifecycle record
• Completes quality work within the timeframe of the Biorepository's productivity standards
• Complies with safety requirements described within standard operating procedures and work instructions
• Evaluates and fulfills incoming service orders; identifies potential issues, resolves or escalates issues as needed

• Supports Biorepository Specialist(s) in one or more business units
• Demonstrates knowledge of systems and business processes for the business unit
• Completes customer follow‑up, when assigned
• Steps in to keep the standard workflow of the business unit operational in the absence of the Biorepository Specialist, when assigned

• Maintains complete, clear, and accurate electronic and paper records for easy identification and retrieval
• Other tasks and projects as assigned by Biorepository Leadership

• Basic word processing, spreadsheet, and database software skills

• Perform laboratory procedures for handling biological specimens
• Perform work with strong attention to detail, accuracy, and organizational skills
• Communicate well by verbal, written, email and telephone means
• Provide good customer service
• Collaborate with good interpersonal skills
• Manage time efficiently to maximize the productivity of one or more business units
• Demonstrate NMDP's Values

• Bachelor's degree in a biological sciences discipline, including laboratory coursework
• Upon evaluation, equivalent related post‑high school biological/medical laboratory work experience and/or education may be substituted for the degree requirement
• Experience handling biological materials

• Education including chemistry, microbiology, immunology, and/or cell biology
• One to two years laboratory or other related work experience
• Biological/medical laboratory work experience