Deskside Services
Job in
Roseville, Ramsey County, Minnesota, USA
Listed on 2026-06-02
Listing for:
Yochana
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
- Good in Data Analysis & Reporting using MS Office and ITSM tools
- Coordinate desktop changes to avoid deployment collisions.
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have good technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Understanding and experience of change management process.
- Phone support experience necessary.
- Technical Service desk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Windows Operating systems
- Clients:
Windows XP, Windows 10 - Servers:
Windows 2008/2012/2016 - Knowledge of Active Directory
- ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
- Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools
- MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers all models
- PDA and blackberry support
- Others:
Adobe Acrobat and other common desktop applications like Win Zip, etc
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
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