Senior EHR Analyst New 2355 Highway 36 W, Ste 202, Roseville, MN 55113

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

The Senior EHR Analyst is an experienced healthcare IT professional responsible for the support, optimization, administration, and ongoing improvement of Accanto’s Electronic Health Record (EHR) systems. This role provides advanced application ownership for assigned EHR modules, workflows, integrations, upgrades, releases, and issue resolution while serving as a technical subject matter expert and escalation point for EHR Analysts, end users, operational leaders, and vendor partners.

The Senior EHR Analyst partners closely with clinical, operational, training, technical, and vendor teams to translate business needs into clear requirements, reliable workflows, effective documentation, and well-tested system changes. The role requires strong EHR expertise, knowledge of behavioral health and clinical workflows, technical troubleshooting skills, and the ability to communicate clearly with both technical and non-technical audiences.

Salary Range: $70,000- $85,000 commensurate with experience

Schedule: 8am-5pm

How Senior EHR Analysts Empower Recovery

• Serve as the technical subject matter expert for assigned EHR modules, workflows, integrations, and related applications.
• Provide Tier 3 support and escalation for production issues, EHR corrections, complex troubleshooting, and questions escalated by EHR Analysts or end users.
• Monitor system activity, identify issues or trends, resolve problems, and escape risks, defects, or service concerns to management or vendors as appropriate.
• Lead and participate in functional design sessions, workflow reviews, and multidisciplinary work groups to support standardized, streamlined clinical and operational processes.
• Partner with business owners, clinical leaders, IT Support, Training, vendors, and operational stakeholders to define requirements, clarify use cases, document workflows, and support effective system use.
• Manage enhanced requests, configuration changes, and bug fixes by confirming requirements, documenting decisions, coordinating approvals, tracking changes, and ensuring readiness for production release.
• Plan, coordinate, and validate testing for new design/build, upgrades, patches, enhancements, fixes, integrations, and cross-system workflows, including test plans, user acceptance testing, release readiness, and implementation support.
• Coordinate vendor activities related to releases, patches, issue resolution, service levels, ticket follow-up, and escalation of risks or delays.
• Create and maintain accurate system documentation, knowledge base articles, runbooks, user guides, tip sheets, training materials, technical documentation, interface details, and troubleshooting procedures.
• Support access reviews, role/group accuracy, least-privilege permissions, license management, audit requests, privacy controls, and employee termination reviews for assigned systems.
• Collect and evaluate application KPIs, system usage, support trends, customer satisfaction, and vendor SLA performance to identify opportunities for reliability, adoption, and process improvement.
• Mentor EHR Analysts by providing guidance, knowledge sharing, troubleshooting support, and direction on testing, documentation, and issue resolution.
• Maintain clear records of inquiries, decisions, changes, testing outcomes, support activity, and project/task status to ensure timely, high-quality deliverables.
• Communicate outages, releases, patch impacts, testing timelines, change readiness, risks, and task/project status to end users, stakeholders, vendors, and leadership in a timely and professional manner.
• Perform other duties as assigned.
• Serve as the technical subject matter expert for assigned EHR modules, workflows, integrations, and related…